Night Line FAQ

Frequently asked questions

How do I use the service?

Night Line is a demand response service. In order to use the service, you must call in advance. Call (785) 312-7054 to schedule your ride during business hours, Monday through Saturday from 8 a.m. to 5 p.m. Your driver will pick you up in a specially marked vehicle as early as fifteen minutes before or as late as fifteen minutes after the agreed upon pickup time. This is a shared ride service, so several passengers may be on board. The driver will determine the order in which riders are dropped off at their destinations.

When can I ride?

Buses operate between 8 p.m. and 6 a.m., Monday through Saturday. Service is not provided on Sunday.

Where can I go?

The service can pick riders up and drop them off at any address within the city limits of Lawrence. Since our vehicles are larger than an automobile, it may be necessary to pick up and drop off nearby some addresses.

What is the fare?

The fare is $2.00 cash each way per person. Single Ride Tickets and 10-Ride Punch Cards can also be used. Multiple tickets or punches may be necessary to pay the fare. T Lift 10-Ride Punch Cards will use one punch, Full Fare 10-Ride Punch Cards will use two punches, and Reduced Fare 10-Ride Punch Cards will use four punches.

When can I make a reservation?

Reservations must be made by calling (785) 312-7054 between 8 a.m. and 5 p.m. Monday through Saturday. You can make several reservations at a time. Rides can be scheduled up to five days in advance.

Will I be riding in the vehicle alone?

You might be the only rider, or you might share the ride with other customers. The driver will determine the order in which the riders will be dropped off.

I would like to be picked up every day at the same time. Do I have to make a reservation each day?

No. you can schedule a standing ride for a reoccurring trip. However, if you do not show for two consecutive pickups, your standing ride will be cancelled.

How do I pay for the trip?

You must pay prior to taking the trip. Please place $2.00 cash in the farebox, or present Single Ride Tickets or a 10-Ride Punch Card equal to $2.00. Monthly Passes, Day Passes, K-12 Student Passes and KU Cards will not be accepted.

Should I tip the driver?

No, our drivers are instructed not to accept tips.

Can I get a receipt from the driver?

No, Lawrence Transit drivers do not provide receipts on any of its public transit services. If your employer requires a receipt in order to be reimbursed, please contact (785) 832-3465 to discuss possible options.

I made a reservation, but I was late and missed my pick-up. What can I do?

The drivers will wait at least five minutes from the time of arrival. At that time, dispatch will be contacted and your trip will be cancelled. If this was your second consecutive standing trip that was missed, future standing orders will also be cancelled. If you miss a pick-up and the vehicle has left, you will have to make alternate transportation arrangements.

Do the drivers run late picking people up?

Lawrence Transit works hard to provide timely service. However, due to traffic and other uncontrollable circumstances, the drivers may be late. The vehicle is considered on time if they arrive within 15 minutes of the scheduled pick-up time.

What is your cancellation policy?

To avoid unnecessary burden and cost on the system, please contact us as soon as possible about the cancellation of a trip. Customers who consistently fail to cancel reservations they don’t use may lose access to the service.

What is available for riders with special needs?

Our vehicles are accessible. Please let the reservation agent know at the time of the reservation if you require a lift, have a service animal, or have any other special needs.

Can I take my bicycle on the service?

Yes, all our vehicles are equipped with bike racks. In order to avoid scheduling too many bicycles at one time, please let the reservation agent know when booking your trip.