ADA Services

All buses are accessible. Each fixed-route bus and paratransit vehicle is equipped with a wheelchair lift or ramp and audio announcement equipment.

T Lift

What is T Lift?

T Lift is a door-to-door, shared ride paratransit service. T Lift service is available for transit riders who, because of a disability, are unable to use the fixed routes.

T Lift riders must be certified as eligible to use the service in accordance with the Americans with Disabilities Act of 1990. Passengers who present valid photo identification from another public transportation system proving paratransit certification may use the T Lift service for up to 21 days. Applications and information are available by calling the T Lift at (785) 312-7054 or by download below:

Documents

Documentos en Español

Reduced Fare

Individuals who are certified for the T Lift qualify for reduced fare on the T with an ID card provided by Lawrence Transit System.

See the Fares and Bus Passes page for more information.

JayLift

KU students, staff and faculty who are permanently or temporarily disabled, upon certification, are eligible. For information and certification, call (785) 864-LIFT (5438).

Reasonable Accommodations

A rider may request a modification/accommodation to Lawrence Transit’s policies, practices or procedures to accommodate his/her disability. Modifications will be considered and granted as long as it is determined that the rider is not able to fully use Lawrence Transit’s services, programs, or activities for their intended purpose without the requested modification and said modification does not:

  1. Fundamentally alter the nature of Lawrence Transit’s services, programs or activities;
  2. Create a direct threat to the health or safety of others;
  3. Cause unreasonable financial or administrative burden

To request a reasonable accommodation to current policies, practices, or procedures please speak with your reservationist or driver.

Complaint Process

Any person who wishes to file a complaint alleging any action by Lawrence Transit prohibited by the Americans with Disabilities Act (ADA) regulations may file a complaint. Click here for a copy of the complaint form. If you need assistance in completing this form, please call Lawrence Transit at (785) 832-3465.

Lawrence Transit seeks to provide a user-friendly method of resolving your concerns fairly and efficiently. However, we can only resolve problems if we are informed, so please do not hesitate to contact us. If you have a complaint about service, please call Lawrence Transit System customer service at (785) 864-4644 or (785) 312-7063 for TDD and TDD Voice. Be prepared to provide your name, address, phone number and a detailed explanation of your complaint, e.g., route, time, bus number, etc. This will allow staff to more completely investigate and respond to your complaint.

If Lawrence Transit receives a complaint regarding discrimination against an individual under the ADA, we will respond within 30 days of receiving the complaint and will work to resolve the issue with the complainant as quickly as possible.  We will document all of the process, including the resolution.  We will keep the complaint and all related documents on file for at least one year.  We will keep a summary of all complaints filed for at least five years.

After the complaint is received, we will inform you of our action, which may include:

  • Contacting you for additional information or copies of relevant documents;
  • Working with you to resolve the issue;
  • Referring your complaint to another federal agency with responsibility for the types of issues you have raised.